Warranty and Customer Care
Warranty and Customer Care
Zuster Customer Care
Zuster furniture is designed for its timeless beauty and quality. As a part of our continued service we would like to offer the following warranty and care instructions to ensure you are provided with the best possible protection for your furniture.
Our aim is to ensure your furniture stays looking great into the future, and, in the unlikely event a problem may arise, it will be dealt with appropriately and with minimum inconvenience to you.
W A R R A N T Y
Purchases of products from January 2009 will be covered by a ten (10) year warranty, subject at all times to Zuster’s General Terms and Conditions of Trade (as amended and applicable from time to time) [“Zuster’s Terms and Conditions”], offers a ten (10) year warranty on goods which have been paid for subject to the following terms [“the Zuster Warranty”]:
The Zuster Warranty covers manufacturing defects which are not covered by the manufacturer’s own warranty save and except for any exclusions referred to below.
The Zuster Warranty does not cover and specifically excludes faulty materials, fabrics, hardware and/or components that were procured from third party suppliers. In the case of faulty raw materials, Zuster will seek compensation or replacement by the manufacturer of the materials (the supplier). The Zuster Warranty does not cover products which have been damaged in transit, misused and/or exposed to extreme conditions (including prolonged exposure to direct sunlight). Furniture exposed to excess wear and tear is not included in the warranty, scratches, burns and/or breakage of glass; damage caused by inappropriate use of cleaning products are also not included.
Damage to third party property; any removal and/or installation expenses associated with any claim; andtransport or freight expenses associated with any claim are not included.
Claims must be made through the place of purchase and Zuster reserves the right to investigate all claims in order to assess the nature and cause of any alleged fault. Based on Zuster’s assessment, Zuster shall have sole discretion in determining an appropriate level of compensation.
Zuster’s Terms and Conditions prevail to the extent of any inconsistency with the Zuster Warranty.
We advise the use of a water based cleaning agent. Some popular cleaning products contain silicone or ammonia; these products are best avoided as they can soften the coating giving it a cloudy appearance over time.
We recommend using Zuster Clean. As manufacturers of contemporary, designer furniture we set out to develop the best cleaning solution for our furniture and have developed a completely natural aromatherapy homecare range that is suitable for all household finishes including timber, laminate, granite or stone, tiles and stainless steel.
Zuster clean is water based with a selection of pure essential oils. The essential oils have been chosen for there beautiful aroma and natural antibacterial and antifungal properties.
Zuster clean can be purchased for $25 from Zuster at 370 Swan Street Ricmond or selected homeware stores and furniture outlets. For more information phone 03 9427 7188 or order online.
Zuster furniture is finished with a ultra violet light protector in the spray painting process. This greatly reduces the discolouration that can occur in direct sunlight, although excessive sunlight may cause the timber to deepen over time and we do not recommend item sit in direct sunlight.
Avoid placing boiling hot dishes or coffee cups on Zuster furniture. Hot plates and cups can burn timber surfaces and coffee and tea can discolour timber.
We advise that you use heat resistant place Matts or coasters. We also advise that coasters and decorator items are periodically moved to avoid shadows.
The furniture should not be positioned over heating vents, in front of gas, oil heaters, open fire places or next to hot electrical appliances such as dryers, kettles or washing machines.
All zuster furniture items are finished in a superior, hard wearing lacquer system and will take the occasional spill, however excessive moisture left over time may cause damage to the timber. If you have a household problem of ‘rising damp’ this may also affect your furniture.
Please take care when moving all furniture and avoid any scraping or knocking against walls, floors or fixtures. We suggest that you never move furniture alone and bend the knees. When lifting beds Do Not Lift From The Side Rails. It is always advised to lift furniture as close to the corners as possible.
We would like to thank you for choosing our furniture. With over 50 years experience we have made it our purpose to provide you with new and current designs that are not only contemporary, but also timeless. If you have any further queries regarding the care of your furniture please do not hesitate to contact the Zuster Showroom firstname.lastname@example.org